100% PASS QUIZ 2025 ITIL-4-FOUNDATION: ITIL 4 FOUNDATION EXAM ACCURATE NEW BRAINDUMPS QUESTIONS

100% Pass Quiz 2025 ITIL-4-Foundation: ITIL 4 Foundation Exam Accurate New Braindumps Questions

100% Pass Quiz 2025 ITIL-4-Foundation: ITIL 4 Foundation Exam Accurate New Braindumps Questions

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ITIL 4 Foundation Exam Sample Questions (Q408-Q413):

NEW QUESTION # 408
Which is a key element of the 'think and work holistically' guiding principle?

  • A. Assessing which procedures can be re-used when improving a service
  • B. Understanding the methods applicable to complex systems
  • C. Eliminating metrics which do not contribute to achieving an objective
  • D. Using technology for standard tasks to give people time for complex activities

Answer: B

Explanation:
Explanation
No service, practice, process, department, or supplier stands alone. The outputs that the organization delivers to itself, its customers, and other stakeholders will suffer unless it works in an integrated way to handle its activities as a whole, rather than as separate parts.
Taking a holistic approach to service management includes establishing an understanding of how all the parts of an organization work together in an integrated way (remember the four dimensions of service management?), including having an end-to-end visibility of how demand is captured and translated into outcomes. In a complex system, the alteration of one element can impact others and, where possible, these impacts need to be identified, analysed and planned for.
To apply this principle successfully, consider this advice:
Recognize the complexity of the systems
Collaboration is key to thinking and working holistically
Where possible, look for patterns in the needs of and interactions between system elements Automation can facilitate working holistically
https://www.bmc.com/blogs/itil-guiding-principles/


NEW QUESTION # 409
Which statement about the 'continual improvement' practice is CORRECT?

  • A. Continual improvement participation should be limited to a small dedicated team.
  • B. It is the role of senior management to authorize improvement initiatives.
  • C. A single continual improvement register should be maintained by senior management.
  • D. Training should be provided to those involved in continual improvement.

Answer: B

Explanation:
Reference: https://www.bmc.com/blogs/itil-continual-improvement/


NEW QUESTION # 410
Which of the following is the MOST important for effective incident management?

  • A. A variety of access channels
  • B. Balanced scorecard review
  • C. Collaboration tools and techniques
  • D. Automated pipelines

Answer: C

Explanation:
Effective incident management often requires a high level of collaboration within and between teams as this can facilitate information-sharing and learning, as well as helping to solve the incident more efficiently and effectively. There may also be a need for good collaboration tools so that people working on an incident can work together effectively. One technique that takes advantage of collaboration is termed swarming. This brings many different stakeholders together to work on the issue. Management of incidents may require frequent interaction with third party suppliers, and routine management of this aspect of supplier contracts is often part of the incident management practice.
https://www.bmc.com/blogs/itil-incident-management/


NEW QUESTION # 411
A customer is a person who defines the requirements for a service and takes responsibility for the [?] of service consumption.

  • A. risks
  • B. outcomes
  • C. costs
  • D. outputs

Answer: B


NEW QUESTION # 412
Which is a description of service provision?

  • A. A way to help create value by facilitating outcomes that service consumers need
  • B. A formal description of one or more services, designed to address the needs of a service consumer
  • C. Cooperation between two organizations to ensure that a service delivers value
  • D. Activities that an organization performs to deliver services

Answer: D

Explanation:
The ITIL SVS describes how all the components and activities of the organization work together as a system to enable value creation.
The SVS is made up of specific inputs, elements, and outputs relevant to service management. The key inputs to the SVS are opportunity and demand. The output of the SVS is value delivered by products and services.
Opportunity refers to options or possibilities to add value for stakeholders or otherwise improve the organization.
Demand refers to need or desire for products and services among internal and external consumers.
https://www.bmc.com/blogs/itil-service-value-system/


NEW QUESTION # 413
......

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